Cancellation and Refund Policy

At Cinnamyst.com, we pride ourselves on offering bespoke, made-to-order apparel. Below is our policy for cancellations and alterations:

 

1. Cancellation Policy

• Cancellations can be requested within 24 hours of placing an order.

• Since each order is custom-produced, cancellations after production begins will incur a cancellation charge to cover materials and labor costs.

• Once the production is completed, cancellations will not be accepted.

• To cancel, contact us at kavyam@cinnamyst.com with your order details.

 

2. Refund Policy

• Returns: Returns are not possible as all items are bespoke and tailored specifically for you.

• Alterations:

  • If there are issues with the fit or customization, we offer necessary alterations to meet your requirements.

  • Alterations are subject to an assessment of the item, and additional charges may apply depending on the complexity.

 

3. How to Request Alterations

• Contact us within 7 days of delivery at kavyam@cinnamyst.com with your order number and details of the required changes.

• Include photos of the item if applicable to help us assess the issue.

• Alteration timelines and costs will be communicated after our team reviews your request.

 

We appreciate your understanding of the unique nature of bespoke items and remain committed to ensuring your satisfaction.